I switched to National General a few months ago. I have not had to file any claims with them so I cannot speak as to how well they will or will not handle claims. However, they are a bit more expensive than insurance companies of the past that I have been with and with the higher price they offer less coverage benefits for full coverage auto insurance. In a previous insurance company I had the rental coverage when in an accident automatically with the first level of full coverage auto insurance and with this company although I am paying $10 more I would have to upgrade and pay more to have this included. Definitely a con. Another con that I have with this company and I really can't remember if it was the same in previous companies, when my policy came up for renewal, I was not alloted a grace period on the renewal month payment. I would have liked to still have a grace period but I understand that they are making sure you are going to stay with them and wanted the payment upfront. What I do like about National General is that the website is user friendly but recently they did have an update that it makes you take an extra step to get to auto insurance policy review and payment, which I do not like. I am able to make my payments online and review my policy information with ease. Another pro with them is that every time I have had to call them I got to an agent really quickly. I hate long wait times and I have not had this problem with National General.
Pros
Nice website with ease of navigation.
Excellent customer service when you have to call and speak with a representative.
Cons
Price, mainly for full coverage for the benefit offering.
No grace period on renewal month.
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