I have been a member of Progressive for over 5 years. I have always lauded the company for prompt service, great customer service, and reliable coverage. I had an accident a couple of years ago and the insurance adjuster came to me within 24 hours of me contacting them to file a claim. However, I did have an issue with the auto body repair shop that was recommended by them. Yet, after a phone call, that too was resolved. The process of renting a car was easy and I had no out-of-pocket costs. Even more, I did not have to wait on the phone for extended hold times as I have experienced with other insurance providers.
The recommended collision shop took longer than expected, but I was able to extend the rental quite easily. Overall, the process was as painless as could be expected for a difficult circumstance like an accident. Obviously, no one wants to get in an accident. Nonetheless, it is best to be equipped with excellent insurance, and Progressive is just that. As aforementioned, the process was not perfect, but I would rather have been with Progressive instead of another provider. They were courteous, prompt, and very helpful. I would recommend this insurance provider to any driver that wants great insurance for a reasonable cost.
Pros
Great customer service and prompt responses by phone.
Cons
Not all recommended collision shops up to par and not all recommended services up to Progressive's standards.